For letting agents, a cleaner who doesn’t turn up — or does a poor job — creates problems for everyone: missed move-in dates, unhappy landlords, deposit disputes and extra admin. Here’s what to check before you add a cleaning company to your list.
1. Do they clean to inventory standard?
A clean that looks fine at a glance isn’t enough. Ask whether they work to check-out standard, including inside ovens, appliances and cupboards.
2. Can they turn jobs around quickly?
Check-out and check-in dates are often tight. A company that can reliably work within 24–48 hours keeps void periods short and move-ins on schedule.
3. What happens if the check-out flags something?
Look for a clear re-clean guarantee. Ours is simple: tell us within 48 hours and we come back and fix it free of charge.
4. Are they insured?
Any company working in your landlords’ properties should carry public liability insurance. We carry £5 million.
5. Can they handle keys?
Key collection and drop-off saves your team time and makes it easy to schedule cleans around tenants and inspections.
6. Is pricing clear?
Fixed prices per property make it easy to quote landlords and avoid awkward conversations about unexpected bills.
7. Are they easy to communicate with?
A quick reply on the phone or WhatsApp is worth a lot when you’re juggling multiple properties.